Clear Lake Medical Spa – Appointment & Cancellation Policy

At Clear Lake Medical Spa, we are committed to providing exceptional service and reserving dedicated time for each of our clients. To ensure fairness and availability for all, we kindly ask that you review our policy below:

Cancellations & Rescheduling

We require a minimum of 24 hours’ notice for any appointment cancellations or rescheduling. Appointments canceled with less than 24 hours’ notice will incur a service charge equal to the scheduled treatment.

No-Shows

Clients who do not show up for their scheduled appointment without notice will be charged 100% of the service booked.

Late Arrivals

We understand that delays can happen! We offer a 15 minute grace period for all appointments. If you arrive more than 15 minutes late, we may still be able to accommodate your appointment if our schedule allows. However, if another client is scheduled immediately after your appointment, we will need to cancel or reschedule your service to avoid delaying other guests.

Arrivals beyond the 15 minute grace period that cannot be accommodated will be considered a missed appointment and charge accordingly. 

Card on File

A valid credit card is required to secure all appointments. By booking with Clear Lake Medical Spa, you authorize us to charge the card on file in accordance with our cancellation and no-show policy.

We appreciate your understanding and cooperation, as this policy allows us to continue providing the highest level of care and service to all of our clients.